Privacy Policy

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O.Barnes / OB Electrical
Website: https://www.obelectric.co.uk
Email: Info@obelectric.co.uk
Telephone: 07496521088
Location: Bournemouth, UK

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This Privacy Policy explains how O.Barnes / OB Electrical collects, uses, stores and protects personal information when you visit this website, contact the business, request a quote, make an enquiry, or use our electrical services.

O.Barnes / OB Electrical provides domestic and commercial electrical services, including electrical installations, repairs, inspection and testing, EICR certificates, remedial work, kitchen and bathroom electrical work, heating circuits, CCTV, doorbells, smoke alarms, fire alarm systems and emergency electrical support.

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By using this website or contacting us, you agree that your personal information may be used in the ways described in this Privacy Policy.

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Information we collect

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When you use this website or contact O.Barnes / OB Electrical, we may collect personal information that you choose to provide. This may include your first name, last name, email address, telephone number, property address, service location, details about the electrical work you require, your message or enquiry, and any information you provide when requesting a quote or arranging a service.

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If you become a customer, we may also collect information connected to the work being carried out, including appointment details, job notes, photographs of electrical work where relevant, inspection details, certification information, invoice details, payment records and correspondence between you and the business.

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The website may also collect basic technical information automatically, such as your IP address, browser type, device type, pages visited, time spent on the website and general website usage information. This type of information helps the website function properly, remain secure and improve the user experience.

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How we use your information

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We use your personal information to respond to enquiries, provide quotes, arrange appointments, carry out electrical services, communicate with you about requested work, issue certificates or documentation where required, manage customer records, send invoices, process payments, deal with complaints or follow-up queries, and keep appropriate business records.

We may also use your information to improve our website and services, monitor website performance, prevent misuse of the website, protect the security of the website, and comply with legal, tax, accounting, insurance or regulatory obligations.

We will not sell your personal information to third parties.

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Contact forms and enquiries

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When you complete a contact form or quote request form on this website, the information you provide is used so that O.Barnes / OB Electrical can respond to your enquiry and provide the service or information you have requested.

Please only include information that is relevant to your enquiry. If your message includes details about a property, electrical issue, safety concern or repair request, that information may be kept as part of our customer communication records.

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Lawful basis for using your information

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Under UK data protection law, we must have a lawful basis for using your personal information.

In most cases, we use your information because it is necessary to respond to your enquiry, provide a quote, arrange work, carry out services, or take steps before entering into a contract with you. Where you are an existing customer, we may use your information because it is necessary to fulfil our agreement with you.

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We may also use your information where we have a legitimate business interest, such as keeping records, responding to follow-up questions, improving our services, protecting the website, managing customer relationships, and maintaining evidence of work carried out.

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In some cases, we may need to use your information to comply with legal obligations, including tax, accounting, health and safety, electrical certification, insurance, dispute resolution or regulatory requirements.

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Where consent is required, for example for certain types of marketing communication or non-essential cookies, we will rely on your consent and you may withdraw that consent at any time.

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Electrical work, certification and property information

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As part of providing electrical services, O.Barnes / OB Electrical may need to record information about your property, the electrical work requested, inspection findings, testing results, certificates issued, photographs of installations or defects, remedial recommendations, safety concerns and completion details.

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This information may be required for practical, safety, certification, insurance and legal reasons. It may also be needed if you request future work, if a certificate needs to be reissued, or if there is a query about the work completed.

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Sharing your information

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We will only share your personal information where necessary and appropriate. This may include sharing information with trusted service providers who help operate the website, manage emails, store business records, process payments, provide accounting services, support certification or compliance requirements, or assist with professional services such as insurance, legal or regulatory advice.

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The website is powered and secured by Wix, which may process some website visitor, form and technical data as part of hosting and operating the website.

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We may also share information where required by law, regulation, court order, insurance requirement, tax authority, professional adviser or law enforcement agency.

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We will not share your information for unrelated marketing by third parties.

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Payments and invoices

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If you pay for services, we may collect and store information relating to your invoice, payment status, billing details and payment records. We do not intentionally collect or store full card details directly through this website unless a secure third-party payment provider is used. Any payment provider used will process payment information under its own privacy and security terms.

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Cookies and website technology

This website may use cookies and similar technologies to help the website work correctly, improve security, understand how visitors use the website and support website features.

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Cookies are small files placed on your device when you visit a website. Some cookies are essential for the website to function, while others may be used for analytics, performance, marketing or user experience purposes.

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Where required, you will be given the option to accept or manage non-essential cookies. You can also control or delete cookies through your browser settings. Please note that disabling some cookies may affect how the website works.

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Marketing

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O.Barnes / OB Electrical may contact you about your enquiry, requested quote, appointment, service, invoice or related customer matter.

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We will only send marketing emails or promotional messages where we are legally allowed to do so. If you receive marketing from us, you can ask us to stop at any time by contacting Info@obelectric.co.uk.

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How long we keep your information

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We will only keep your personal information for as long as necessary for the reason it was collected.

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Enquiry information may be kept for a reasonable period so that we can respond to your message and manage follow-up communication. Customer, invoice, job, certification and service records may be kept for longer where required for legal, tax, accounting, insurance, safety, certification or dispute-resolution purposes.

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When information is no longer needed, it will be securely deleted, anonymised or destroyed where reasonably possible.

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How we protect your information

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We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

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However, no website, email system or online transmission is completely secure. You should avoid sending highly sensitive information through website forms or email unless it is necessary.

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Your data protection rights

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Under UK data protection law, you have rights in relation to your personal information. These may include the right to request access to the personal information we hold about you, the right to ask for incorrect information to be corrected, the right to request deletion of your information in certain circumstances, the right to restrict or object to certain types of processing, and the right to request a copy of your data in a portable format where applicable.

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You may also have the right to withdraw consent where we rely on consent to use your information.

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To make a data protection request, please contact us using the details below.

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Contact details

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If you have any questions about this Privacy Policy or how your personal information is used, please contact:

O.Barnes / OB Electrical
Email: Info@obelectric.co.uk
Telephone: 07496521088
Location: Bournemouth, UK

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Complaints

If you are unhappy with how your personal information has been handled, please contact us first so that we can try to resolve the issue.

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You also have the right to complain to the UK Information Commissioner’s Office, which is the UK regulator for data protection matters.

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Changes to this Privacy Policy

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This Privacy Policy may be updated from time to time to reflect changes to the business, website, services, legal requirements or data protection practices.

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Last updated: 11 June 2026